About Workforce Services Division
WELCOME to the Workforce Services Division - "Superior Service for a Working Montana, Continuous Improvement for Increased Customer Satisfaction." We are here to develop and maintain a high quality workforce system for the state of Montana that supports and enhances the economic health of the business community as well as to provide a prepared workforce.
As Montana's economy grows, and workforce and work places evolve to adapt
to expanding technologies, we are working to make certain Montana's labor
laws are understood by providing educational forums, local resource rooms, and
proactive communications. Assistance to Business Clinics continue to be conducted
in communities throughout the state each year and the local Job Service Workforce
Centers have expanded to house employer resource rooms.
The Montana Workforce Services Division is an award-winning workforce agency, receiving numerous nominations at the national level for best practices in the areas of customer satisfaction and continuous improvement.
Workforce Services Division Organizational Chart
- 21st Century Workforce Technology Bureau
- Job Service Operations Bureau
- Research and Analysis Bureau
- Statewide Workforce Programs and Oversight Bureau
The 21st Century Workforce Technology Apprenticeship & Training Bureau
- Apprenticeship and Training Program (ATP): The ATP unit is the official registering entity for apprenticeship programs in Montana and oversees all aspects of the Federal program for the state.
- Jobs for Montana Graduates (JMG): The JMG unit provides technical assistance and oversight for this state funded program, which operates under the general provisions of the national program, Jobs for American Graduates (JAG). It provides assistance and grants to over 42 schools in Montana to help meet the needs of difficult to serve students.
- State Workforce Investment Board (SWIB) is responsible for advising the Governor on the creation, implementation and continuous improvement of a comprehensive statewide workforce development system, designed to train the maximum number of unemployed and underemployed Montanans as possible.
- Incumbent Worker
The Job Service Operations Bureau coordinates and guides the delivery of workforce development services in local communities. The Bureau assists local managers and staff maintain programs and program delivery systems, local budgets, staffing, performance standards and reporting, and internal performance review. The bureau provides both broad and targeted guidance to local staff related to the One-Stop system, relationships with community partners, and other governmental agencies.
The bureau is divided into two functional areas:
- Local Job Service Workforce Center Managers: This unit consists of five regional directors, 23 local managers, and their management teams who oversee the traditional labor exchange, training, contracts, and other community programs in 24 sites across the state. The services are delivered through the Workforce Investment Act system developed by local governing boards and in close cooperation and partnership with members of inter-agency Community Management Teams.
Local Workforce Center Directory
- Budget and Program Management: This unit provides centralized guidance and coordination to JSWC staff in the local delivery of the various individual programs, i.e., Wagner-Peyser, Business Services, Re-employment, TAA, VETS, WIA, etc. The unit is also responsible for: tracking JSWC program performance through regular monitoring; developing and maintaining budget and fiscal reports; grant development and monitoring; providing technical assistance and training for local staff; and providing assistance with personnel management and staffing.
The Research and Analysis Bureau works in partnership with the Bureau of Labor Statistics to develop Labor Market Information (LMI) for Montana and the United States that businesses, educators, government agencies, researchers, students, and others find useful.
In addition to developing and publishing monthly employment statistics, the Research and Analysis Bureau issues a wide variety of publications designed to help Montanans better understand their economy. The monthly Montana Economy at a Glance newsletter provides the latest employment data, along with a featured article analyzing an important aspect of the Montana economy. All of our publications are available for free download on our website at www.ourfactsyourfuture.org.
The Research and Analysis Bureau also provides information to workers and students who are looking for new jobs or exploring new careers. Our ten-year job projections give workers an idea of which fields will provide employment opportunity in the future, while wage data can help them balance their interests and skills with the need to earn a living.
The Montana Career Resource Network (MCRN) is a component of the Research and Analysis Bureau that promotes career planning and development by providing publications and resources geared toward specific segments of the population.
The bureau has four sections:
- The Support Section is responsible for the Montana Career Resource Network and fiscal support for the Bureau.
- The Information Resources Section is responsible for publications, website, and training.
- The Labor Market Statistics Section is responsible for most of the Bureau of Labor Statistics programs.
- The Economic Research & Analysis Section is responsible for providing the unemployment rate and doing analysis on various economic and labor market data.
The Statewide Workforce Programs and Oversight Bureau performs oversight, regulatory, tracking, registration, and support functions statewide for both State and Federal Programs. The bureau compiles, analyzes and reports on system wide performance indictors. It provides guidance on fiscal matters and works for better integration of programs. The bureau is also responsible for Statewide Rapid Response under WIA, State Employee Protection Act, and the State Displaced Homemaker Programs.
The bureau consists of:
- Statewide Workforce Investment Act (WIA): The WIA unit provides oversight, regulation, audit, and technical assistance functions to the State Workforce Board and State Programs.
- The Work Opportunity Tax Credit (WOTC) program: Designed to assist individuals facing barriers move into gainful employment.
- The WIA Dislocated Worker Program: These responsibilities include fiscal controls, participant data collection and tracking, reporting to the U.S. Department of Labor, monitoring, technical assistance and policy development.
- The Programming Unit is responsible for programming, contracting for and maintaining computer systems for the division such as Montana Works, the internal application system used by local offices for job orders, referrals, recording services, employer information, case management and counseling; Montana Jobs System, the self service internet application where employers search through the database of resumes, and job seekers can register, input a resume and search for jobs; and the Participant Payment System which was set up to track the amount of pays to a participant and to each program that the participant is getting assistance from. This unit also provides systems to generate both federal and state reports.
Who We Are:
The Workforce Services Division (WSD) is a gateway to government services in the area of employment and training services. WSD is comprised of a team of experts located in a central support office and 24 local Job Service Workforce Center sites throughout the state. Our focus is on developing and maintaining a high quality workforce system for Montana by providing services to demand-driven businesses and job seekers, government officials and entities, the public, and to its own employees.
Vision and Values:
The Workforce Services Division, through its vision of providing "Superior Service for a Working Montana", believes in continuous improvement for increased customer satisfaction by promoting the Division's core values of ethics in the workplace, individual responsibility, maintaining a customer focus, continuous improvement, and individual growth. All division employees, from front line staff up through the division's administrator, are guided by these values and the Division's Code of Conduct in their work efforts and decision making by living, breathing walking and talking our values each and everyday (for more information on our values, go to http://wsd.dli.mt.gov/service/corevalues.asp; for the Code of conduct, go to http://wsd.dli.mt.gov/service/codeofconduct.asp).
What We Do:
WSD provides all Montanans with community based access to a labor exchange system that assists employers in filling jobs, assists job seekers in finding employment, facilitates the match between job seekers and employers, participates in a job match system between states, provides employment services to individuals receiving unemployment insurance, and assists employers with developing and implementing effective human resource practices.
WSD performs rapid response, retraining and reemployment services for laid-off workers, facilitates the application process for employers in need of obtaining foreign workers, and employment and training services for people transitioning from welfare to work, as well as for youth, veterans, migrant/seasonal farm workers, and general job seekers.
WSD provides oversight, regulatory, tracking, registration and support functions statewide for the federal Workforce Investment Act, the Jobs for Montana's Graduates program, and registered Apprenticeship programs.
WSD is responsible for data collection, analysis, dissemination, and reporting of labor market and career information, core products, and other areas managed by the division using paper and electronic formats.
WSD establishes rates for the state prevailing wage law and for alien labor certification purposes.
WSD provides business and information technology guidance, process analysis, statistical analysis, budget development, fiscal and management analysis, administrative and clerical support and the infrastructure needed to support the central and field offices throughout the state.
WSD is a responsible steward of public money. Being primarily federally funded, WSD passes funds through to community-based Job Service Workforce Centers to the largest extent possible as a way to effectively support community needs.
How To Tell If We Are Successful:
WSD compiles, analyzes and reports on system-wide performance indicators as well as program progress and results to the legislative and executive branches (both state and federal) relating to programs for which the division has responsibility.
In the spirit of continuous improvement and to be responsive to our customers changing needs, WSD continually assess our customers (both internal and external) through surveys, monitoring, and more informal verbal questions, and acts on information gathered.